Refund Policy

This Refund & Cancellation Policy (the "Policy") sets out the terms on which the Seller — Individual Entrepreneur (FOP) Mykhailo Ivashchuk, RNOKPP available on request, registered at 58a Nezalezhnosti Ave, Ostroh, Rivne region, 35800, Ukraine — cancels services and refunds payments. The Policy forms part of the Public Offer and applies to all purchases made at ops-audit.opslab.uk.

It covers three product categories: (1) Chaos Scanner (Quick scan) — a free diagnostic product; (2) Operations Watchdog — a monthly subscription for continuous operations monitoring (plans: Pulse EUR 99/mo, Growth EUR 299/mo, Command EUR 599/mo); (3) Human services (Fractional Operations Partner, Booster, Talent) — scoped per case under a separate statement of work.

All payments are processed through WayForPay. The exact amount to be charged, shown in Ukrainian hryvnia (UAH), is displayed before you authorize payment. By paying for a service you confirm that you have read and accepted this Policy.

The Chaos Scanner (Quick scan) is provided FREE of charge. No payment is taken for it, so no refund applies to or can be requested for this product.

The audit output (your Operations Chaos Score and 30-day plan) is provided "as is" for diagnostic purposes. Because no payment changes hands, neither party has a financial obligation in respect of this product.

Operations Watchdog is a monthly subscription that renews automatically. You may cancel at any time, without giving a reason and without penalty.

After you cancel, your access continues until the end of the period you have already paid for. Auto-renewal stops and no further charge is taken; the next scheduled payment will not be collected.

Cancellation applies to future periods. The current period you have already paid for is not refunded on a pro-rata basis once the cooling-off window described in Section 4 has passed, because the monitoring service for that period is treated as delivered.

Your FIRST payment for an Operations Watchdog subscription carries a 14-calendar-day cooling-off window from the charge date. This aligns with the consumer right of withdrawal under EU consumer law (Directive 2011/83/EU) and is offered to all customers regardless of jurisdiction.

A full refund of the first payment is available if the paid service was effectively unused during this window. "Effectively unused" means that, beyond the initial connection validation, no full monitoring cycle ran and no monitoring brief or recommendation was delivered.

If you expressly consented to immediate performance of the digital service and the service was substantially consumed (monitoring cycles ran, analytics were delivered), the right to a full refund within this window may not apply, in line with the consent captured at checkout.

The cooling-off window applies once, to a new customer's first payment. Subsequent renewals are not covered by it.

After the 14-day window closes, an already-consumed (paid) subscription period is non-refundable, because the continuous monitoring service is treated as having been provided.

Upgrading or downgrading between plans (Pulse / Growth / Command) takes effect from the next billing period unless we agree otherwise in writing. Plan changes are not refunded retroactively.

Refunds for Human services (Fractional Operations Partner, Booster, Talent) are governed by the separate written statement of work for each engagement and the terms set out in it.

To cancel or request a refund, contact support by email at janedavydiuk@opslab.uk or via the Telegram bot @opschaosscanner_bot. Please include the email or account identifier used for payment and the date of the charge.

We acknowledge requests and review them within a reasonable time. An approved refund is issued to the same WayForPay payment method used for the original charge; we cannot refund to a different card, account, or method.

Refunds are typically processed within up to 14 business days. The actual time for funds to appear depends on your card issuer and the payment networks and is outside the Seller's control. As the charge was taken in UAH at the rate on the payment date, the refund is calculated in that same payment currency; any exchange-rate differences are not compensated by the Seller.

Your subscription renews automatically at the end of each paid month at the plan rate until you cancel. The exact amount of the next charge is known in advance and matches your selected plan.

The amount and date of your next charge are shown in advance in the app and at checkout. After each successful payment we send a payment confirmation and receipt to your contact address. You are responsible for keeping your contact details current so you receive these communications.

Before disputing a charge with your bank (chargeback), please contact our support — most issues are resolved faster directly. We reserve the right to suspend access in cases of non-payment, chargeback, or abuse. This Policy may be updated from time to time; the current version is always published at ops-audit.opslab.uk.